with which customer service factors are quick response mcq

All the best in the interview. To be heard and have their experience validated.

Operations Supply Chain Management Mcq

11 Types of Multiple Choice Questions Examples 1.

. Time convenience communication and dependability. Two major factors that deeply affect the distribution network design of any supply chain are. Almost 90 of customers report trusting a company whose service they rate as very good.

The marketing messages committed to customers wishes is a part of. Traditionally stores have carried inventory to a Prevent Strikes Or Product Shortages. Factors Influencing Distribution Network Design Distribution network performance evaluated along two dimensions at the highest level.

There are several factors 10 of which are outlined here that influence a customers decision to return or move on. Choose your answers to the questions and click Next to see the next set of questions. A Time b Dependability c Inventory Costs d Communication e Convenience Prashant B.

A comprehensive database of more than 109 customer service quizzes online test your knowledge with customer service quiz questions. Customers who complain want. 90 of Americans use customer service as a factor in deciding whether or not to do business with a company.

You do not know the answer. Assurance reliability flexibility and tangibles. Which three are elements of dependability one of the factors of supply chain customer service.

A a religion B a group of close friends C your university D a fraternity or sorority Ans. 11 service valence and service equity personal needs and philosophies about service word-of-mouth communications and need satisfiers physiological and psychological needs need. The customer isnt listening for a solution yet.

Theres more to customer satisfaction than customer service. Sales Force Automation SFA is a technique of using software to automate business tasks. Customer Relationship Management CRM is a process of managing a companys interactions and relationships with customers and potential customers.

It helps to grasp complex issues and arrive at innovative solutions. Implementing CRM before creating a customer strategy. To be made majority shareholders in the company.

Stalking not wooing customers. Customer service factors include. A common example is ReCaptcha a security measure that confirms human identity or a picture quiz question.

71 of consumers age 16-24 believe that a quick response from a service team can drastically improve their customer experience. Most upset customers will calm down if. You can skip questions if.

Rolling out CRM before changing the organization to match. B Logistics management c Point-to-point management d Just-in-time management e Cost-effective flow Q209 With which customer service factor are quick response and efficient consumer response delivery systems most closely related. With which customer service factor are quick response and efficient consumer response delivery systems most closely related.

Quick response and efficient consumer response delivery systems are most closely related to. Multiple Choice Questions Q1. Meeting the customers demands on time affect the revenues of the company at large which along with the costs together affect the overall profitability of the network and the company as a whole.

Safe delivery consistent lead time complete delivery. A Time B dependability C inventory costs D communication. Our online customer service trivia quizzes can be adapted to suit your requirements for taking some of the top customer service quizzes.

With which customer service factor are quick response and efficient consumer response delivery systems most closely related. Which of the following would be the best illustration of a subculture. Its important to soothe the customers frustration first.

Image Multiple Choice Questions. Meeting customers timely needs. Supply chain managers balance total logistics cost factors against customer service factors.

These are the most fundamental questions of a survey or questionnaire where the respondents are expected to select one or more than one option from the multiple. In responding to a frustrated customers question its a good idea to immediately offer a solution. All of the above.

The main drawback of CRM is. Customer needs that are met Cost of meeting customer needs Distribution network design options must therefore be compared according to their impact on customer service and the cost to provide this level of service. A customer walks into the office and asks for the deadline to file a permit application.

It is best used for questions that require visual identity. Customer self-perceived service role situational factors explicit service promotions predicted service perceived service alternatives The two largest influences on desired service levels are. The number one ingredient for great support is a genuine customer-friendly attitude.

This is a multiple-choice question type that uses images as choice options. Its a must-have to master any other customer service skill. The relatively homogeneous and enduring divisions in a.

Multiple choice questions are fundamental survey questions which provides respondents with multiple answer options. Costs involved in meeting the customers needs. It is key when figuring out daily puzzles Sudoku challanges and customers hassles.

To vent for the sport of it. Customer Service Skills Chapter Exam Instructions. Primarily multiple choice questions can have single select or multi select answer options.

Time assurance responsiveness and tangibles. Supply chain customer service depends on _____ which can be improved by implementing practices like sending status reports on orders. Tangibles dependability responsiveness and flexibility.

Quick response delivery system. With which customer service factor are quick response and efficient consumer response delivery systems most closely related. B A Service Desk that gives the impression that it is a single centralized Service Desk but in fact the personnel are scattered or located in any number or type of geographical locations c A Service Desk that includes two or more geographically dispersed Service Desks and provides 24-hour follow-the-sun service.

It is an integrated application of customizable Customer Relationship Management CRM tools that automate. A Time b Dependability c Inventory Costs d Communication e Convenience. The objective of logistics management in a supply chain is to deliver maximum customer service and to.

The most pleasant experience with a person cant make up for bad food faulty products or shipping delays. Take up the customer service questions and answers test below and see just how qualified you are for the vacant position within the organization.

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Supply Chain Management Multiple Choice Questions And Answers

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